Mr Mac Byron Bay

Do you get the multi-coloured 'spinning wheel of death' regularly? Is the whole thing running slowly? Does it take forever to open webpages or to open any file at all? These are symptoms of an unhappy computer, the cause can be various things.

The first thing to do is some basic trouble shooting and maintenance, beginning with a
Restart and Zap the PRAM:
(Parameter RAM is a cache where settings are stored which can become mildly corrupt and cause problems. Some minor glitches can be sorted by clearing it — zapping it)

1. Restart, and as soon as you hear the start up noise immediately hold down the 4 keys: Apple+Option+P+R on the keyboard.

2. Wait until the Mac makes a second start up noise a few minutes later, keep holding until it has made 3 extra start up noises then let go all the keys and it will strat up as per usual.

3. When it has started up go to Applications/Utilities and open Disk Utility. Select your hard drive icon on the left and click the button called Repair Disk Permissions.

Further Troubleshooting:
After all that if there is no improvement you will need to locate the install disk that you received with te computer. If there was more than one disk it is Disk 1 that you need. Pop it into the machine and Restart While Holding the C key down. This will tell the computer to run from the operating system on the disk rather than the operating system on the computer, so that diagnostics and repair can be attempted on the internal hard drive.

The computer will start and eventually offer a page that prompts you to choose English as your language. Next page will say Preparing for Installation. Ignore it and go up to the Utilities menu at the top of the page and choose Disk Utility. It will open same as it did on the computer when you zapped the PRAM in the previous step, but this time it is running from the disk so it can Repair the hard drive which is currently not being used.

Once you select the top icon for your hard drive on the left of the window the button on the bottom left called Repair Disk becomes active. Click it and the utility will Verify and Repair the drive if it can!
Usually there are only minor repairs required which you will see as red text in the repair window and it will fix them OK. If the damage is too severe Disk Utility will inform you that it can't fix the problem and will recommend a dedicated repair utility like Tech Tools Pro or Disk Warrior.
Once it has finished, quit Disk Utility, quit the installer (Command+Q) and choose Restart from the Options offered and the computer will restart as normal.